Healthcare Account Mock Calls, What Call Center Newbies Should Know

Here's what a call center newbie should know about healthcare account, the healthcare system in the US, the common calls, and some survival guides on how to pass this complex account.
#healthcareaccount #healthcare #healthcarecallcenter #callcenter #bpo

00:00 What you'll learn
00:18 What is healthcare?
02:47 Mock call 1
06:14 Mock call 2
10:47 Mock call 3
13:54 Prescription process
14:59 Mock call 4
19:17 Healthcare info and survival guide